Support Policy System

Support Policy Engine

Control Who Gets Updates — and When

Offer time-limited access to updates and lock new versions when support ends. Sell support renewals with discounts. All automated.

Define Support Duration

For each one-time product, set how long customers will receive new file versions (e.g., 6 or 12 months). Add a short description to tell customers what their support includes.

12 Months Purchase Date Auto Expiry

Auto-Restrict Updates After Expiry

When support ends, ChargePanda automatically hides future versions. No manual checking needed. Only active customers see new updates.

Auto Access Block Smart Lock

Offer Discounted Renewals

Sell support renewals with flexible pricing. Offer % discounts or fixed amount based on current product price. Perfect for post-support upgrades.

50% Off $10 Extension Valid for 6 More Months

Works Seamlessly With File Delivery

Integrated with ChargePanda's file delivery engine. Customers only see versions allowed under their support window. Ensures fairness while boosting your revenue.

File Versioning Plan Access Control

Support Policy in Action

See how ChargePanda automatically manages support windows and access control

Active Support

Active
Sarah Wilson
Purchased: Jan 15, 2024
Support until Jan 15, 2025
✓ Full Access to Updates

Expiring Soon

Warning
David Chen
Purchased: Feb 10, 2024
Support ends in 15 days
⚠ Renewal Available

Support Expired

Expired
Alex Rodriguez
Purchased: Mar 5, 2023
Support ended Mar 5, 2024
✗ Updates Blocked
Automatic Support Policy Management

Ready to Automate Support & Updates?

Start selling smarter with time-based support logic. Let ChargePanda handle the hard parts — and turn updates into a revenue stream.

Time-Based Access
Auto Restrictions
Revenue Stream