Terms of Service

Effective Date: July 18, 2025

Welcome to ChargePanda. These Terms of Service (“Terms”) govern your use of the ChargePanda software, website, and related services (collectively, the “Service”) provided by ChargePanda LLC (“we,” “our,” or “us”). By purchasing, installing, or using ChargePanda, you agree to these Terms in full.

1. License Grant

You are granted a limited, non-exclusive, non-transferable license to install and use ChargePanda on one domain per purchase. This license is solely for your personal or business use. You may not sublicense, resell, lease, distribute, or modify and resell the software without our express written consent.

2. Ownership and Intellectual Property

All intellectual property rights in the ChargePanda software, including the source code (encoded or otherwise), designs, trademarks, and documentation, are owned by ChargePanda LLC. Your use of the software does not grant you ownership of any part of the software, except as outlined in the license above.

3. Hosting and System Requirements

ChargePanda requires a compatible hosting environment to function properly. Minimum requirements include:

PHP version 8.1 or higher

MySQL 5.7 or higher

Ioncube Loader installed

Web server (Apache, Nginx, etc.) with required extensions enabled

It is your responsibility to ensure your hosting environment meets these requirements.

4. Refund Policy

We offer a 14-day refund guarantee from the date of purchase. Refunds are only issued if:

The software does not function as described

Our support team is unable to resolve the issue within a reasonable timeframe

The request is made within 14 days of purchase

Refunds will not be issued for misuse, unsupported environments, or if the software has been modified.

5. Updates and Support

Software Updates: You are entitled to receive updates for the duration of your support & updates period. After this period, updates require renewal or an upgrade purchase.

Support: We provide email-based support for installation, configuration, and usage. Customization, server configuration, and third-party integration support are not included.

6. Data and Privacy

You are responsible for managing your users’ data securely. We do not access or store your hosted ChargePanda data unless required for support and only with your explicit consent.

7. Restrictions

You agree not to:

Reverse engineer, decompile, or attempt to extract the source code of the encoded portions

Use the software on multiple domains unless explicitly permitted

Remove or alter any copyright, trademark, or other legal notices

Circumvent license checks or use cracked versions of the software

8. Limitation of Liability

To the fullest extent permitted by law, ChargePanda LLC shall not be liable for:

Any direct or indirect loss of data, revenue, or profits

Business interruption or downtime

Security breaches due to misconfigured hosting or user error

Use of the software is at your own risk.

9. Termination

We reserve the right to suspend or revoke your license without refund if:

You violate these Terms

You distribute the software illegally

You use the software in violation of any law or regulation

10. Modifications to Terms

We may update these Terms from time to time. You will be notified of material changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

11. Contact

For any questions about these Terms, please contact us at:
📧 contact[@]chargepanda.com