Support & Updates Policy
Last updated: November 9, 2025
At ChargePanda, we believe in transparency and long-term reliability. This page explains how your Support & Updates Period, renewals, and license validity work after purchase.
Note: This policy applies to all customers — both existing and new. Any changes to renewal rules or support terms automatically take effect for all active licenses from the date of this update.
1. What’s Included with Your Purchase
Every ChargePanda license automatically includes:
- Access to all core product features
- Free Support & Updates Period for a defined duration
- Access to documentation, helpdesk, and Knowledge Base
During your active Support & Updates Period, you’ll receive:
- All new releases, bug fixes, and feature updates
- Priority support from our team for installation or usage questions
- Secure access to your account and download area
2. What Item Support Includes
When your Support & Updates Period is active, you’re entitled to:
- Availability of the ChargePanda support team to answer your questions
- Technical guidance about the product’s built-in features and functionality
- Help diagnosing and resolving reported bugs or issues in the core product
- Assistance with included 3rd-party integrations or dependencies (e.g. payment gateways, libraries)
- Best-practice advice for setup, updates, and environment compatibility
💡 Our goal is to help you get ChargePanda running smoothly — not just sell you a script.
3. What Item Support Does Not Include
While we aim to assist wherever possible, item support does not include:
- Product customization or code modification requests
- Installation or server setup services (available separately as an optional add-on)
- Integrating ChargePanda into third-party applications or systems
- Debugging issues caused by external modifications, unsupported hosting, or custom scripts
- General web development or consulting unrelated to ChargePanda’s core features
4. Extending Your Support & Updates Period
You can extend your Support & Updates Period anytime — during checkout or later from your dashboard.
Extensions are flexible and calculated dynamically:
- Choose how many additional months you’d like to add
- The total amount updates automatically based on your selection
- Your new expiry date is displayed before confirming
💡 Example: If your license already includes free months, any extension simply adds on top — ensuring uninterrupted access to updates and support.
5. What Happens When the Support & Updates Period Ends
If your Support & Updates Period expires:
✅ Your license remains active — you can continue using your installed version indefinitely. ✅ You can still access and download the last version available during your active period. ❌ You’ll no longer receive new releases, bug fixes, or support replies. 🔁 You can renew anytime later — there’s no penalty or reactivation fee.
This ensures your purchase never loses value, even if you pause renewals temporarily.
6. Renewals
When your included Support & Updates Period ends, you’ll have the option to renew at a discounted rate.
Renewal pricing is calculated based on the current full product price at the time of renewal — ensuring fairness and reflecting ongoing improvements to ChargePanda.
💡 Example: Renewals are priced significantly lower than buying a new license, rewarding existing users for continued use.
7. Extending During Checkout or Post-Purchase
When purchasing a new license:
- You can extend your Support & Updates Period directly on the checkout page.
- The total adjusts automatically as you increase or decrease duration.
- Longer durations offer better overall value.
After purchase:
- You can extend or renew anytime from your ChargePanda dashboard.
- Renewals instantly restore access to updates and support.
- Lifetime upgrade options are available for permanent access.
8. No Auto-Billing Promise
ChargePanda never auto-renews or charges without your consent. You’re always in full control — extend or renew only when you choose.
9. Lifetime Support & Updates (Optional)
A Lifetime Support & Updates upgrade is available for users who want permanent access to all future releases and direct assistance without renewals. This is a one-time purchase and never expires.
10. Need Help?
If you have questions about your Support & Updates Period, renewals, or license validity, contact us anytime:
https://www.chargepanda.com/helpdesk/tickets/new
Our team will gladly help verify your active period, renewal options, or available upgrades.
ChargePanda LLC
Empowering creators to own their digital business — without platform limits.
This page was last updated on November 9, 2025.