This Refund Policy outlines the terms and conditions for refunds on services provided by ChargePanda ("we," "our," or "us").
Service Criteria: Our refund policy applies to services purchased directly through ChargePanda. If the service does not meet the specifications or is materially different from what was promised, you may be eligible for a refund.
Request Timeframe: Refund requests must be made within 2 days from the date of purchase or service activation.
Downloadable Products: Any digital products or services that have been downloaded or accessed are non-refundable.
Customized Services: Services that are specifically customized or tailored to your requirements may not be eligible for a full refund, but we may consider a partial refund based on the circumstances.
How to Request a Refund:
Contact Us: To request a refund, contact our customer support team at support[at]chargepanda.com with your purchase details, reason for the refund request, and any supporting information or documentation.
Processing Time: Once we receive your refund request, we will review it and notify you of the approval or rejection of your refund. Refunds, if approved, will be processed within 5 days.
Changes to This Policy: ChargePanda reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date.
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at support[at]chargepanda.com.
By using ChargePanda, you agree to the terms outlined in this Refund Policy.