Receive, track, and reply to customer requests without a third-party tool. Tickets live next to orders, downloads, and license keys, so your team always has context. Enforce your support window policy automatically.
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Everything you need to manage customer support efficiently
Linked context: order, plan, license key, entitlement & support window.
No external SaaS. Keep support where you sell and deliver.
See customer’s order(s), plan, license, and entitlement status.
Allow replies only for active support; show renewal offer when expired.
Speed up responses with canned replies and internal notes.
ChargePanda keeps sales, delivery, licensing, and support tightly integrated. No copy-paste, no context switching, and no extra SaaS fees.
Tip: Pair with Support & Updates Policy to auto-gate replies after the window ends.
Customers open tickets from their account area; you receive admin alerts instantly.
Filter by status, category or priority; view timelines, internal notes and activity logs.
Customize queues so urgent items surface first; keep feature requests separate from bugs.
Upload screenshots/logs and reply with formatted steps for faster resolution.
Admins get alerts on new tickets/replies; customers receive a copy of the conversation.
If you use the license server, tickets can display active license & device info for context.
No. The ticket system is built into ChargePanda. It’s lightweight, fast, and tied to your sales/entitlements.
Yes. Use the Support & Updates policy to allow replies only while support is active; after expiry, show a renewal offer.
Customers submit and track tickets in their account portal. Email notifications keep both sides updated.
Yes. Both sides can attach files (screenshots, logs, archives) and format messages for clarity.
Launch a simple, integrated helpdesk and keep conversations right next to orders, files, and licenses.
🔥 New customer deal active — auto discount applied! Limited-time only.
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